Help center
Table of Contents
General
We serve corporate clients, event organizers, agencies, and global brands seeking high-quality promotional gifts and apparel.
Yes. Just send us a quick inquiry and we’ll provide a tailored catalog based on your industry and needs.
Products
Tell us your event type, audience, budget, and deadline. Our team will recommend smart, effective options with high perceived value.
Yes — most products support full branding, including logos, colors, packaging, and material choices.
Customization
We provide printing, embroidery, engraving, full gift set packaging, and eco-material upgrades — tailored to your brand.
Yes. We can create a sample with your logo/design for approval before bulk production begins.
Service
Most items can be quoted within 1 working day — often faster, thanks to our ERP system and product database.
Yes. Once your order is confirmed, we provide ongoing updates and full tracking after shipment.
Payment
We accept bank transfers (T/T), PayPal for samples, and Alibaba Trade Assurance. Terms vary based on order value and region.
Usually, a 30% deposit is required to start production, with the balance due before shipment. For repeat clients, flexible terms may apply.
Shipping
Yes. We handle global shipping to over 30 countries and provide all export documentation as needed.
Shipping time depends on destination and method. Express (DHL/UPS) takes 5–8 days; sea shipping can take 20–40 days.
